Level 1 - Monitoring Center Operator Online Training
A manageable introduction to the industry through an absorbing, inspiring e-learning experience, the seven new modules reflect the most current technology capabilities and customer service practices in today’s most effective monitoring centers.
- Module 1 - Introduction to the Monitoring Industry
- Module 2 - Technology
- Module 3 - Effective Communication
- Module 4 - The Monitoring Process
- Module 5 - False Alarm Prevention
- Module 6 - Industry Readiness and Monitoring Center Security
- Module 7 - Monitoring Center Operator Code of Excellence
TMA Online Operator Training Level 1 offers the industry standard for training for monitoring center operators. The course is extremely comprehensive and user friendly and touches on everything an operator needs to know prior to performing monitoring services. The topics are easy for the learner to follow and understand and is applicable to any monitoring center. The course is produced in accordance with current best practices for online learning including micro-learning, narration, and audio and visual examples for those with differing learning styles.