TMA Recertification: Customer Service
$99.00
In stock
SKU
TMARECERT_COMM
This course applies for re-certification for TMA Five Diamond. Topics covered include effective communication strategies for operators in the Monitoring Center. Modules include:
- Effective Communication
- Conflict Resolution Using Effective Team Communications
- Strategies for Advanced Call Handling in the Monitoring Center
- Monitoring Center Operator Code of Excellence
